Shipping policy
US (DOMESTIC) SHIPPING POLICY
We understand the importance of timely delivery and strive to fulfill orders with 5-7 business days (excluding weekends and holidays).
- At Rebel Bro we offer free shipping on all US orders $99+.
- Orders under $99 will be charged a calculated shipping rate based on the weight of the order, the destination, and the service type.
- Orders placed after 2:00 p.m. EST Friday through Sunday will be processed within 5-7 business days.
- Expedited Priority Shipping is offered through UPS Two Day Air for an additional cost that is calculated at checkout based on the weight of the order and destination. Please note that expedited orders received after 2:00 pm EST will ship in 5-7 business days.
- During peak seasons or product launches, we may experience a higher volume of orders than usual, resulting in longer processing times. In these cases, we will do our best to communicate any potential delays to our customers as soon as possible.
- We do ship to APO & FPO addresses.
- To avoid shipping delays, please make sure you enter your complete and correct shipping address with full highway names instead of abbreviations.
- A shipping address cannot be altered once the order has entered the fulfillment phase, which is within 24 hours after ordering. Reaching out to our team promptly following order placement is recommended if an address alternation must be made.
- Rebel Bro is not liable if your order is shipped to an incorrect location due to incorrect address entry by the customer. In the instance where the package is returned to us via "return to sender"; secondary re-shipment to the correct address will come at a cost to the customer.
- Once your order has shipped, you will receive a confirmation email with a tracking number. (Please note we are not responsible for lost, stolen, or delayed deliveries.)
- Please see our 'Shipping Insurance Policy' for additional policy information.
INTERNATIONAL SHIPPING POLICY
We can ship to any international address that our shipping partners (UPS and USPS) will authorize.
- Your order will be subject to duties and taxes on top of the purchase price of your clothing. We do not cover these costs and they will be billed directly to you. Payment of these duties is typically required before final delivery. The tax/duty rate is dependent on your location and is subject to fluctuation.
- International orders are not eligible for free shipping.
- International shipping is calculated based on the weight of the order, the destination, and the service type.
- All prices on our site are listed in US Dollars.
- If you are purchasing outside of the US, you will be charged the USD equivalent of the total price plus shipping in your local currency, subject to daily exchange rates.
- If you refuse your order upon delivery; a 20% restocking fee, any/all shipping fees, any/all penalty fees we accrue from the carrier and 5% handling fee will be automatically deducted from your store credit we will issue you upon successfully receiving our items back. If our items are not returned to us from the carrier company; no refund or store credit of any kind willl be issued.